Deliveries & Collection
At Checkout
Please ensure your Eircode/postcode is entered correctly at checkout so we can deliver your order as efficiently as possible.
Online Delivery Service
We use a courier service for all online orders. As a result, we are generally unable to offer same-day delivery unless you are located very close to our shop.
Orders are typically delivered within 1–2 working days after dispatch within the Republic of Ireland, depending on stock availability and courier capacity. While we aim to meet these timelines, delays can occasionally occur.
Delivery outside the Republic of Ireland is available to selected countries. When entering your address at checkout, you will be informed whether delivery is available, along with estimated delivery times and shipping costs.
Please note that chilled or frozen items may not be eligible for international delivery. If your order includes such items, we will contact you and issue a refund for those products where necessary.
Online Collection Service
If you choose to collect your order in-store, please wait until you receive an email confirming that your order is ready before coming to collect it.
Due to limited storage space and the perishable nature of some of our products, we kindly ask that orders are collected as soon as possible, ideally within one week of notification.
We will hold orders for a maximum of 30 days from the date they are ready for collection. If an order is not collected within this time, we reserve the right to cancel it.
Where possible, and at our discretion, a refund may be issued for uncollected orders. Refunds will only be made where goods remain suitable for resale, including having an acceptable remaining shelf life.
If you require additional time to collect your order, please contact us at orders@thehopsack.ie and we will do our best to accommodate you.
Delivery Responsibility
Once your order has been delivered to the address provided, responsibility for the goods passes to you. If you believe your delivery is missing or has arrived damaged, please contact us as soon as possible so we can assist.
Recycling Your Packaging
We understand that online deliveries can sometimes involve a lot of packaging. Wherever possible, we reuse boxes and packing materials from our own supplier deliveries to help reduce waste and support a more circular economy.
If you would like to return packaging to us, we are happy to accept it for reuse in future deliveries.
Further Information
For full details, please see our Terms & Conditions.